SUMMARY OF SKILLS AND CAREER HIGHLIGHTS:
Transaction Coordinator - Processing under contract, closed, terminated transactions. Agent commission tracking and follow-up, Inspection, mortgage, and legal appointment scheduling. Email and calendar management, Marketing materials i.e. Brochures, flyers, Social Media materials. Agent lead and reports management, Prepare sign-off sheets, PowerPoint presentations, and other documents. Update CRM and MLS, create Comparison Market Analysis. Data Management, upload and complete important documents for compliance. Follow up with support and clients on previous tasks and provide essential updates on the to-dos for the day. Attend and take notes on important meetings with the client and Broker.
Lead Generation and Acquisition Specialist - Nurturing and communicating qualified leads to identify potential clients and -----------arching and gathering potential businesses through different online -----------tting appointments with prospects then converting them into clients, partners, and customers.
Inside Sales Agent- Customer Support - Handled and managed CRM and online applications to source new sales agents and buyer/seller opportunities or circle prospecting through inbound and outbound calls as well as emails to qualified prospects and convert them to accurate leads. Creating, setting up, and confirming appointments via the client’s database and calendars. Achieved staffing objectives by recruiting through cold calling, sending out email prospecting invitations to qualified real estate agents from the -----------tting up an initial interview appointment upon acknowledgment via calendar and confirmation notices. Time to time follow-ups on active leads and updating their information. Making follow-ups on correspondence, Social media management, and clerical tasks.
E-commerce Customer Service Supervisor - Responsible for handling customer inquiries, providing appropriate solutions and alternatives within the time limits, and provided then making a follow-up to ensure the customer is satisfied. Handling and responding to all emails and calls, editing and creating shipping labels, order, tracking, and delivery concerns, listing revisions, refunding and adjustments, disputes and negative feedbacks-comments, customer ratings, contacting suppliers over email, chat, and phone as well as freight and logistic companies.
Data Entry Specialist - Performed and handled legal and business forms and files and Entering data into the database and checking to ensure the accuracy of the data that has been inputted accurately and timely. Resolving discrepancies in the information and obtaining further information for incomplete documents and Creating data backups as part of a contingency plan.
Customer Contact Associate - Solid experience in assisting customers with their account-related -----------thentic conversations to resolve all concerns going two steps beyond what they ever expected. Maintained high-performance metrics including average handle time, after-call work, quality, adherence, as well as customer satisfaction.
Technical Support Representative - Responsible for taking inbound and center-based calls, using information from customers to diagnose tech issues, and walk customers through to resolve various concerns on their subscribed services. Kept logs of all calls answered and addressed and statuses.
