11+ years in customer-facing roles across BPO, ESL, QSR, Healthcare & Virtual Assistance
Patient Coordinator for a U.S.-based Orthodontic Clinic
Bachelor’s Degree in Community Development
Experienced Administrative Assistant and Customer Service Lead with a proven track record of delivering high-quality administrative and client support across various industries. Skilled at managing multiple priorities, adapting quickly to changing demands, and consistently meeting tight deadlines with accuracy and professionalism.
Known for excellent communication and interpersonal skills, fostering positive relationships with clients and tea-----------mbers. Demonstrated ability to resolve complex issues efficiently, leading to improved customer satisfaction and streamlined operational workflows.
Proficient in a wide range of digital tools, CRM platforms, communication systems, and administrative software used in healthcare, customer service, and virtual assistance environments. Experienced in scheduling, email and calendar management, patient coordination, data entry, project coordination, social media support, content creation, and remote team collaboration.
Tools/software used include: Ortho2Edge, Practice Fusion, Time Doctor, Kraken, HubSpot, Salesforce, Zendesk, Slack, Notion, Trello, Asana, Basic Xero & QuickBooks, Microsoft Office Suite, Google Workspace, DOS-based Operating Systems, LeadSigma, Facebook, TikTok, Instagram, Canva, CapCut, Fotor, Filmora, Cisco Call Manager, 3CX, Podium, Avaya, Genesys, WebEx, Zoom, RingCentral, and TextExpander.
A self-motivated professional who excels both independently and within team environments. Committed to ongoing learning and self-paced development to stay current with industry trends and best practices.
Proven results include increasing customer satisfaction scores, reducing response times, and improving organizational efficiency through effective multitasking and problem-solving.
Ready to bring a detail-oriented, proactive approach to help your business thrive and enhance customer experiences.
