I am a seasoned professional with 15 years of experience in the BPO industry as an Operations Supervisor and extensive expertise as an Operations Manager in a Digital Agency. I bring a strong background in Client Relationship Management, Account Management, Team Leadership, Cold Calling, and Sales, complemented by a results-driven approach to achieving business objectives.Key Skills:Client Relationship Management: Building and maintaining strong client partnerships.Account Management: Overseeing accounts to ensure client satisfaction and operational success.Team Leadership: Coaching, mentoring, and managing teams to meet and exceed performance targets.Cold Calling & Sales: Driving revenue growth through effective communication and persuasive strategies.Operational Excellence: Streamlining processes to improve efficiency, quality, and customer satisfaction.Performance Monitoring: Managing KPIs, service levels, and quality metrics for continuous improvement.Problem-Solving: Handling escalations and implementing effective solutions to meet business -----------munication: Strong verbal and written skills for seamless collaboration with clients and teams.With a proven track record of success, I am committed to delivering exceptional results, fostering collaborative relationships, and driving growth for the businesses I support. Ready to bring my skills and experience to your team and help achieve your goals.
Basic Qualifications
• Focused ad Results Oriented
• Can Work with less supervision and under pressure
• Strong verbal and written communication skills
• Strong Coaching / Instructing Skills
• Action Planning
• Team Player
• Ability to lead and partner successfully with staff and chain of command
• Proficient English, both written and verbal
• Great interpersonal skills
• Open, honest, and empathetic manner when dealing with people
• Strong attention to detail and desire to follow procedures
• High customer service orientation
• Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
• High level of integrity, honesty, and judgment
• Ability to manage multiple, complex, ongoing tasks and projects
