Currently employed at Shopee Philippines, I started as a customer service. I handled customer concerns through social media chat and managed them by creating Salesforce tickets. I consistently coordinated with various internal and external departments to ensure the smooth resolution of customer concerns.
After 1 year I had a chance to apply for another LOB which is KYC and after 6 months I became a KYC Quality ----------- this role, I review documentation for new customer accounts and evaluate high-risk accounts. I also study market trends to stay informed and assist in identifying learning and development needs. Additionally, I respond efficiently to ad hoc requests for assistance from other stakeholders, providing timely support as needed. Before 2022 ends, I had the opportunity to apply again in another LOB which is the Payments Team.
I Performed daily reconciliations of ShopeePay Inbound wallet transactions, ensuring accurate settlements and billing with third parties. Proactively identified and resolved discrepancies. Supported Lead in enforcing standards and SLAs with business -----------vestigated and addressed queries, providing timely updates to stakeholders. Identified process gaps and proposed ----------- my past job, I conducted credit checks, verified documents, performed phone verification, and processed applications for Globe Telecom subscribers.
Also, addressed customer concerns via email and collaborated with internal and external departments to streamline the process. Received training in using Zendesk for efficient ticket management.
