I've been working in a BPO company for over 8 years now and have gone through a lot of different customer service training which made me enhance myself. I am very attentive to details and always make sure to give customers quality services. I answer phone calls and respond to customer needs accordingly. I am empathetic while still making sure to follow company guidelines. I worked with email and handled Technical Support work, Hard Selling/Soft Selling, also had been to a financial account that focused on helping clients monitor their credit score. I had worked for 2 years in a medical-related field as well, handling claims and benefits including retrieval of Medical records for a Lawfirm. I enjoy the nature of the job and am looking to learn and improve my skills.
In addition to that, I've worked as B2B Cold caller/ Coach and Trainer for 2 years. I am a firm believer that our mind is capable of learning anything, I am adaptable and very reliable at work. I'm willing to be trained in order to acquire more knowledge to provide better service.
Verified
