IT Support Engineer | 8+ Years of Experience in Enterprise & End-User Support
Results-driven IT Support Engineer with over 13 years of professional experience providing comprehensive technical support across hardware, software, and network environments. Proven expertise in troubleshooting complex system issues, ensuring business continuity, and delivering exceptional customer service in fast-paced enterprise settings.
Highly skilled in desktop and laptop support, Windows OS administration, Microsoft 365, Active Directory, network diagnostics, system deployment, and IT asset management. Adept at handling i----------- management, root cause analysis, and implementing long-term solutions that improve system reliability and reduce downtime.
Recognized for strong communication skills, the ability to translate technical concepts to non-technical users, and a consistent track record of maintaining high user satisfaction. Reliable team player with hands-on experience in remote support tools, ticketing systems, security best practices, and IT documentation.
Verified