I am a dedicated operations professional with nearly three years of solid experience in digital customer communication, retention, and team leadership within fast-paced environments. Starting my career as a Customer Retention Representative, I consistently met high-demand performance metrics, which paved my way to becoming a Support Coach and now an Acting Team Manager.
I excel at bridging the gap between team performance and customer satisfaction. Whether you need someone to manage daily workflows, coach tea-----------mbers for peak performance, or handle complex client communications, I bring a structured, results-oriented approach to the table.
Core Expertise:
- Office Administration & Data Management – Leveraging a Bachelor of Science in Office Administration degree to deliver highly accurate data entry, precise record-keeping, and organized digital workflows.
- Advanced Spreadsheet Operations – Proficient in Google Sheets for data organization, data tracking, and operational reporting (including Pivot Tables, functions, and data analysis).
- Team Leadership & Management – Experienced in daily workflow oversight, coaching tea-----------mbers for peak performance, and driving operational efficiency as an Acting Team Manager.
- Coaching & Performance Monitoring – Mentoring staff, tracking KPIs, and implementing targeted feedback loops to optimize overall team performance.
- Digital Chat Communication & Customer Retention Strategies – Proven track record in high-demand customer environments, balancing strict performance metrics with top-tier service.
- Escalation Handling & Conflict Resolution – Skilled in managing complex client communications and resolving high-level customer issues smoothly.
