Level 2 IT Helpdesk Technician | 2 Years of Experience Skilled Level 2 IT Helpdesk
Technician with nearly 2 years of experience in troubleshooting and resolving
hardware, software, and network issues. Proficient in escalating tickets, providing
support for Windows, macOS, and mobile devices, and using tools like Active
Directory and Office 365. Strong communicator with a focus on customer
satisfaction and quick issue resolution. Eager to apply technical skills in a dynamic
IT support role.