Hi, I'm a dedicated and detail-oriented professional with over 8 years of experience. My career has taken me through fast-paced roles across eCommerce, and startup environments, always with a focus on delivering excellent support and building efficient systems behind the scenes.
My Strengths Include:
•Leading and scaling customer support operations (email, chat, social media)
•Handling full-cycle recruitment and team onboarding
•Resolving complex chargeback disputes (PayPal, Amazon, Shopify)
•Providing backend order fulfillment support for dropshipping businesses
•Managing brand reputation through social media moderation and community management
•Creating SOPs and improving team workflows for remote teams
Tools & Platforms I’m Confident With:
Shopify, Zoho, Hubstaff, GHL, Salesforce, Gorgias, Freshdesk, Zendesk, HelpScout, Salesforce, Meta Business Suite, BambooHR, Notion, Recharge, Loop, Slack, Parcel Panel, Rippling, Zoom, MS Teams, and more. I also work efficiently with time tracking tools (Time Doctor), scheduling apps, and project management systems.
What Sets Me Apart:
I’m not just a support agent, I’m a problem-solver who thrives in remote setups, understands customer psychology, and ensures that both clients and tea-----------mbers are set up for success. I’m proactive, fast-learning, and comfortable with ambiguity and high responsibility.
-Location: Philippines
-Open to remote full-time, part-time, or freelance roles
-Email: -----------
Let’s connect, whether you’re building a brand from scratch or scaling your customer success and operations team, I’m here to help.
