Hi there!
I am a results-driven Business Development and Customer Success Manager with a strong background in supporting go-to-market strategies, high-value client acquisition, and long-term account retention. With a degree in Marketing Management (Magna Cum Laude) and years of experience across SaaS, AI-driven platforms, cloud, finance, and real estate, I bridge the gap between technical solutions and commercial execution.
Whether it's managing full-cycle B2B sales or guiding enterprise clients through onboarding, strategy, and expansion, I focus on delivering clear business value and driving revenue growth.
Core Strengths & Expertise:
Customer Success & Account Growth: Managed high-value portfolios ($15K–$100K+ accounts), driving 80–95% gross retention through proactive account health tracking, consultative enablement, and executive relationship management.
B2B Business Development: Experienced in full-cycle sales, lead nurturing, solution consulting, and aligning sales messaging with marketing strategies to boost lead quality.
Technical & Platform Familiarity: Hands-on experience supporting clients with custom AI software builds, no-code/low-code development platforms (Bubble), and tech-driven cloud solutions.
Cross-Functional Collaboration: Adept at bridging client needs with internal engineering, product, marketing, and operations teams to ensure seamless project delivery.
Key Career Highlights:
pharosIQ (Business Development Manager): Led B2B acquisition and partnership development, utilizing CRM pipeline data to align GTM strategies with marketing and drive customer retention.
Bubble (Sr. Customer Success Manager): Delivered strategic enablement to help clients reduce development costs and accelerate time-to-market, consistently driving upsells and minimizing churn across enterprise accounts.
Builder.ai (BDR to Customer Success Manager): Managed 15+ custom AI software accounts (starting at $25K each), driving over $50K+ in expansion revenue through value-focused upselling and C-suite alignment.
Core Skills & Tools
CRM & Operations: Salesforce, HubSpot, CRM Data & Pipeline Tracking, Performance Reporting
Client Strategy: Success Planning, QBRs, Customer Onboarding, Churn Reduction, Upselling & Expansion
Marketing & Sales: B2B Solution Selling, Market Research, Customer Insights, Lead Nurturing, Brand Communication
Looking forward to helping you acquire, retain, and scale your client base! Feel free to reach out to discuss how I can contribute to your team.
