Are you looking for a skilled VA and customer service professional who can deliver excellent results, streamline your operations, and provide reliable support? I’d be happy to work with you!
I am a dedicated and results-driven Customer Service Specialist and Virtual Assistant with over 3 years of experience in the BPO industry, supporting international clients through email, chat, and remote collaboration tools. I specialize in customer service, administrative support, and team management, with a proven track record of improving satisfaction scores and streamlining workflows.
In my current role as a Team Leader for Rover Group under Foundever (formerly Sykes Asia Inc.), I supervise and coach a team of 15+ agents, manage KPIs, and provide escalation support. Previously, I worked as a Subject Matter Expert and Customer Service Representative, handling complex escalations, mentoring new hires, and delivering high-quality support with a consistent 95%+ QA score.
As a Virtual Assistant, I can help with:
• Email & Calendar Management
• Data Entry & Reporting
• Social Media Management
• Online Research & Documentation
• Customer Support & Escalation Handling
• Appointment Scheduling & Admin Tasks
I am highly proficient with CRM and productivity tools such as Zendesk, HubSpot, Google Workspace, Microsoft Teams, Slack, and Zoom. My hybrid work experience has trained me to be reliable, self-motivated, and adaptable in remote environments.
