With over six years in the e-commerce and customer service sector, supported by a seven-year background in banking, I bring a wealth of experience in managing product listings and sales across diverse niches, including auto parts, seasonal items, healthcare products, and both contemporary and vintage apparel as well as handling multiple inquiries with empathy and professionalism.
Key Skills & Achievements:
Product Listing & Optimization: Crafted compelling titles and detailed descriptions, enhancing product visibility and driving sales.
Customer Support Excellence: Served major U.S. companies as a top-performing customer service representative, adeptly handling inquiries via Gorgias across platforms like Facebook, Instagram, and TikTok, ensuring high customer satisfaction.
Order Processing Expertise: Proficient in managing orders on Walmart and Amazon, utilizing tools such as Amazon Seller Central and Shopify.
Technical Proficiency: Skilled in CRM platforms, Zendesk, Deposco, Google Suite, Microsoft Office, and have undergone basic Microsoft Excel training for efficient data handling.
I am committed to continuous learning and am available to work 6–8 hours daily, seven days a week. Eager to contribute my skills to your team and open to additional training to further support business operations.
