Skilled in resolving hardware, software, and network-related issues while ensuring minimal downtime and high user satisfaction.
Proficient in incident and service request management using ServiceNow, consistently meeting SLA targets and maintaining accurate documentation. Strong experience supporting Microsoft Office 365 (Outlook, Teams, OneDrive, Exchange Online) and managing user accounts, permissions, and security groups in Active Directory.
Demonstrated ability to troubleshoot desktops, laptops, printers, and peripheral devices, perform system installations and configurations, and provide executive/VIP support when required. Known for excellent problem-solving skills, professionalism, and clear communication with both technical and non-technical users.
