Experienced customer service professional with a strong background in managing retention calls and addressing service cancellations. Skilled in offering personalized solutions to maintain client loyalty and handling billing concerns, energy consumption inquiries, and account updates for Australian customers. Proven track record of upselling products and services, contributing to team sales targets. Adept at using analytical thinking to identify patterns in customer feedback and suggest process improvements, all while maintaining high service levels and handling sensitive customer concerns with care.
Verified
