I have almost 5 years of experience in the healthcare industry handling provider and insurance-related concerns. In my previous roles with Change Healthcare and UnitedHealthcare, I supported providers with insurance verification, eligibility checks, benefits inquiry, claims status, and prior authorization requests.
I have experience reviewing claims information, identifying issues that may cause delays or denials, and coordinating with providers regarding claim corrections and follow-ups. I also handled inquiries related to denied or pending claims and assisted in understanding the reason for denials and the next steps needed for resolution.
While my main focus was more on provider services and operations leadership, I gained solid exposure to the medical billing lifecycle, including insurance verification, claims processing workflows, denial management, and payment-related inquiries. As a Team Leader and Assistant Manager, I also coached agents on proper claims handling, documentation, and escalation processes to ensure accurate and efficient support.
