Senior IT Support and Desktop Engineer with 4+ years of experience in service desk operations, endpoint management, and enterprise technical support. Proven expertise in troubleshooting, incident management, and supporting global users in remote environments. Strong background in Microsoft Intune, Azure Active Directory, Office 365, VPN, Citrix, and ServiceNow. Adept at resolving complex technical issues, improving user experience, and maintaining SLA-driven performance in fast-paced, international organizations.
