Seasoned IT professional with 8 years of hands-on experience in the BPO industry, specializing in IT/Desktop Support and System Administration. Proven ability to deliver reliable, efficient, and secure IT solutions in fast-paced, high-demand environments. Skilled in managing and supporting both hardware and software infrastructure—from end-user desktops to enterprise-level server systems.
As an IT/Desktop Support Specialist (2017–2023), I excelled in troubleshooting hardware and software issues, setting up workstations, handling IT asset inventories, and ensuring prompt resolution of technical concerns. I provided front-line support that minimized downtime and maximized operational efficiency for on-site and remote users.
Currently serving as a System Administrator (2023–Present), I manage complex Windows and Linux server environments, enforce security policies, and oversee endpoint protection using tools like Sophos, ATERA, and OSSEC/Wazuh. I’m also experienced with Jira automation, Group Policy administration, and secure access control systems including YubiKey and badge-based entry.
Reliable, detail-oriented, and security-focused, I bring a full-stack IT support and systems management capability, making me a valuable asset to organizations looking to strengthen their IT infrastructure and streamline technical operations.
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