I’m an IT Infrastructure and Technical Support professional with experience supporting multi-site environments, SaaS platforms, and remote operations. I have hands-on experience with Cisco Meraki, Fortinet, Microsoft 365, endpoint management, VPN configuration, technical troubleshooting, and IT onboarding/offboarding processes.
- I also worked as a Shopify Plus Merchant Support Advisor, where I provided technical support involving integrations, storefront troubleshooting, HTML/CSS, Shopify Liquid, and customer issue resolution in a fast-paced remote environment.
I’m experienced in handling escalated support cases, resolving technical issues efficiently, and communicating clearly with both technical and non-technical users. I’m highly adaptable, detail-oriented, and comfortable working independently in remote setups.
- I also leverage AI tools such as Claude and ChatGPT to improve workflows, documentation, troubleshooting, and operational efficiency.
Currently looking for remote opportunities in IT Support, Technical Support, Infrastructure Support, Shopify Support, Technical VA roles, SaaS Support, and Helpdesk/Service Desk Operations.
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