I’m a results-driven Executive Virtual Assistant with 2+ years of experience supporting startups and 9+ years in the BPO industry, supporting QuickBooks accounting and payroll customers in high-volume, fast-paced environments.
I specialize in executive virtual assistance, customer service, and operational support, with strong experience in email management, calendar management, and workflow organization. I have successfully improved team performance by increasing NPS to 79.99% (110% above target), managed large-scale email cleanup and organization of over 20,000 emails to improve efficiency, and supported social media growth by increasing followers from 10 to 300 through consistent management and engagement strategies.
With a strong background in QuickBooks bookkeeping support, I am experienced in handling accounting-related customer concerns, US payroll inquiries, and financial system navigation in a structured and detail-oriented manner. I also support business owners with administrative efficiency, communication management, and day-to-day operational tasks to help improve productivity and scalability.
