I am an experienced Executive Operations Leader and Short-Term Rental Specialist with over 8 years in the STR industry and 14+ years in customer service. I have worked with global clients across the USA, UK, and UAE, helping scale and manage high-performing vacation rental businesses.
My professional background includes:
Virtual Assistant Team Leader for short-term rental operations
Quality Assurance Analyst at Airbnb (2 years)
Customer Service / Case Manager at Airbnb (3 years)
Executive Admin Recruiter for a US-based company
I bring a strong combination of operations management, customer experience, and recruitment expertise, allowing me to support both business growth and team development.
What I Can Do for Your Business:
End-to-end short-term rental management (Airbnb, VRBO, direct bookings)
Team leadership, performance monitoring, and quality assurance
Guest communication and customer experience optimization
Listing creation and optimization to improve conversions
Reservation, calendar, and operations management
Experience supporting pricing strategies using tools like PriceLabs and RankBreeze
Recruitment support: sourcing, screening, and coordinating candidates
Process improvement and workflow optimization
Tools & Platforms:
Airbnb, VRBO, Hostaway, OwnerRez, Hospitable, GoHighLevel, PriceLabs, RankBreeze, TouchStay, OpenPhone, Ring, WhatsApp, Google Workspace, LinkedIn, and many more.
Key Strengths:
Strategic thinker with strong operational leadership
Detail-oriented with excellent decision-making skills
Proven ability to increase guest satisfaction and streamline workflows
Outstanding written and verbal communication (C2 English proficiency)
Independent, proactive, and solutions-driven
Resourceful, and committed to continuous learning
I am known for delivering high-quality, reliable results while maintaining efficiency and professionalism. I take ownership of my work and continuously look for ways to improve processes, enhance guest satisfaction, and support business growth.
If you’re looking for someone who can lead operations, manage teams, and ensure smooth day-to-day execution, I would be glad to support your business.
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