Customer experience leader with 10+ years of experience across customer support, quality assurance, coaching, and operations.
Most recently, I led Tier 2 escalations for a fast-growing e-commerce wellness brand, helping resolve complex customer issues while supporting agent development through QA reviews, workflow coaching, and process improvements.
My background spans e-commerce(DTC), and hospitality support, with experience in customer escalations, quality programs, reporting, and team development. I enjoy identifying root causes, improving workflows, and creating better experiences for both customers and support teams.
Tools and platforms I’ve worked with include Shopify, Gorgias, Zendesk, Salesforce, Shipfusion, StayAI, Google Workspace.
Open to opportunities in Customer Experience, Customer Support Leadership, Quality Assurance, and Customer Operations.
