Results-driven Virtual Assistant and Team Lead ** with over 6 years of combined experience specializing in
customer service and full-cycle insurance operations. Expertly manage policy workflows-including
quoting, billing, and premium reshopping-consistently securing the best rates for clients while
maximizing retention. Successfully advanced into a leadership role to train and manage large remote
teams, currently overseeing daily quality audits to ensure strict compliance and operational accuracy.
Brings a unique blend of frontline client support and high-level team management to streamline agency
workflows and elevate overall service standards.
Verified