Hi, I’m Camille Silva, an E-commerce Virtual Assistant / E-commerce Specialist with 8+ years of experience supporting Shopify, dropshipping, and DTC brands.
I specialize in e-commerce operations, Shopify management, customer support, Meta Ads, product listing, supplier coordination, and workflow management.
Core Skills:
• E-commerce Management: Shopify store management, product listings, orders, collections, pricing, discounts, and daily store operations
• Customer Support: Zendesk, Gorgias, Freshdesk, Gmail; refunds, returns, exchanges, reshipments, order issues, retention, and chargeback prevention
• Meta Ads: Campaign launching, product/creative testing, KPI monitoring, scaling, and performance tracking
• Supplier & Operations: Supplier communication, fulfillment issues, inventory, product quality, shipping problems, and order coordination
• Creative & AI: Canva, Photoshop, ChatGPT, Gemini, Higgsfield; AI product images, creatives, and social media content
• Management & Coordination: Team coordination, SOP implementation, task delegation, workflow improvement, reporting, and Google Sheets
• Data & Systems: KPI tracking, issue tracking, campaign/product documentation, and process improvement
What I Bring:
I don't just focus on completing tasks. I look at the bigger picture, identify problems, improve workflows, and take ownership of the areas I manage. I’m comfortable working independently, coordinating with suppliers and teams, and communicating directly with business owners.
I have experience supporting fashion dropshipping, DTC, jewelry, and other e-commerce brands, including working in fast-paced environments with high customer and order volumes.
Available: Part-time or full-time | Flexible schedule | PH Time (GMT+8) with availability for EST/CET overlap
Looking for: Long-term e-commerce opportunities where I can take on more responsibility and grow with the business.
