Hands-on experience in IT support and operations, specializing in systems engineering and technology solutions. Experienced in managing day-to-day system operations, troubleshooting, and optimizing workflows to ensure seamless performance and high availability.
Skilled in handling customer concerns, change requests, problem management, and release processes, with a strong focus on automation and operational efficiency. Proficient in Unix/Linux, Windows Server administration, Windows automation/task scheduling, and BMC Control-M.
Passionate about maintaining stable and efficient IT environments, enhancing system reliability, and delivering top-tier technical support.
