Professional Summary
Operations Manager with 10+ years of leadership experience across financial services, customer operations, and contact center environments. Currently leading Transfer Agency operations supporting Retail Investment Banking clients. Proven track record in people leadership, operational excellence, stakeholder management, process improvement, employee engagement, and regulatory compliance.
Core Competencies
• Operations Management
• People Leadership
• Client & Stakeholder Management
• Performance & KPI Management
• Process Improvement
• Regulatory Compliance
• Workforce Planning
• Employee Engagement
• Training & Development
