I earn a degree in Bachelor of Science in Information Technology, Units in Masters in Management Major in Information Technology Management, and graduated Professional Education. I am seeking for a job that meets my capability as far as my knowledge is concern. I'm willing to work either its full-time or part-time. I have good work ethic. Below are some of my capabilities and work experience.
Reports
Analyst (Offshore, Shasta Administrative Services - Redmond, Oregon USA)
Connext
Global Solutions, Angeles City, Pampanga, Philippines
Nov 2022 to
Current
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<!--[endif]-->Analyzing and interpreting data
to provide insights that support business decisions.
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<!--[endif]-->Create and maintain
reports, dashboards, and other data visualization tools.
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<!--[endif]-->Carryout Reports (Monthly,
Quarterly, Yearly)
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<!--[endif]-->Create adhoc reports for
claims health care insurance.
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<!--[endif]-->Develop reports using Power
BI, SQL and Microsoft Excel / VBA.WFM Reports
Analyst Supervisor
Workforce
Management Teleperformance Philippines (Octagon), Pasig, Metro Manila
May 2022 to
Nov 2022
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<!--[endif]-->Assists and trains the Account Reports Team on their
assigned reports
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<!--[endif]-->Leads the initialization of reports development for
new accounts or additional reports needed by operations.
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<!--[endif]-->Monitors and take lead on all the activities of
Account Reports Team.
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<!--[endif]-->Ensures that all reporting issues are properly
escalated and resolved. Administers all the access, CCMS and helpdesk requests
needed by Reports Analyst.
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<!--[endif]-->Monitors attendance, change of schedule due to
meeting, EAF and all CCMS requirements.
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<!--[endif]-->Monitor, review and coach performance of Reports
Analyst.WFM Reports
Developer
Workforce
Management
Teleperformance
Philippines (Octagon), Pasig, Metro Manila
February 2021
to May 2022
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<!--[endif]-->Interacts with Business Process Owners and internal
client representatives to determine reporting needs, business requirements and
identify solutions (i.e. software development).
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<!--[endif]-->Understand and respect existing development and
application design practices. Suggest improvements when appropriate.
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<!--[endif]-->Create and maintain documentation, process maps and
tutorials related to existing or new reports.
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<!--[endif]-->Develop project schedule and ensure accomplishment of
all required program coding and documentation within the defined timelines.
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<!--[endif]-->Creating, tracking and leading the automation requests
(DRD) with the centralized reports development team.
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<!--[endif]-->Accomplish all required program coding and
documentation within the defined timelines.
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<!--[endif]-->Responsible for deploying newly developed systems into
production adhering all software development standards and processes.WFM Scheduling
Analyst
Workforce
Management
Teleperformance
Philippines (CDO), Cagayan de Oro City
February
2019 to February 2021
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<!--[endif]-->Planning
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<!--[endif]-->Creating schedules
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<!--[endif]-->Capacity planning
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<!--[endif]-->Forecasting headcount
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<!--[endif]-->Simulate and identify opportunities for improvement
and efficiency in staffing management.
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<!--[endif]-->Carryout regular reportingWFM Mission
Control Analyst
Workforce
Management
Teleperformance
Philippines (CDO), Cagayan de Oro City
May 2018 to
February 2019
Responsible for real time monitoring, tracking,
documenting and communicating agent activity on multiple lines of business.
Ensuring adherence to schedules and raising alerts in a timely manner in case
of deviations as per laid out guidelines.
Graphic Design
and LayoutOroInk
Systems Corporation
Cagayan de
Oro City
Jan 2017 to
Feb 2018
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<!--[endif]-->Responsible in designing company branding, product
brochure,
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<!--[endif]-->Gaming products graphic design for marketing.
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<!--[endif]-->Design gaming products from aesthetic to ----------- Infrastructure Specialist
Liceo de Cagayan University
RN. Pelaez Rd. Kauswagan, Cagayan de Oro City
May 2011 – Nov 2016
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<!--[endif]-->Responsible in maintaining the hardware and software
components of the company to ensure business sustainability.
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<!--[endif]-->Analyzing system logs and identifying potential issues
with computer systems.
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<!--[endif]-->Installing and configuring new hardware and software.
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<!--[endif]-->Responsibility for documenting the configuration of
the system.
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<!--[endif]-->Ensuring that the network infrastructure is up and
running.
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<!--[endif]-->Troubleshooting any reported problems.
