I'm a skilled Analyst with over five years of experience in data management for a BPO company,
I've spent most of my career applying Real Time Data and Management techniques to help the operations improve their outcome such as managing the inbound/outbound queue and emails AHT.
Willing to use my expertise in managing data and to monitor, maintain, and complete data needed for reporting.
In my previous role at Prove CX I was responsible for developing and managing the workforce queue.
I also created and managed the schedules for all hourly employees, ensuring that the company had the right number of employees working at the right times.
I also maintain the data needed when looking at the historical reports I was able to maintain and project the forecast real time,
Mainly we are using PowerBI one of the WFM essential tools to monitor different channels and queue in the call center which later on converted into excel files,
I have a proven track record of success in workforce management and I am confident that I can bring my skills and experience to your company. I am excited to be given the opportunity to work with an organization that is dedicated to providing the best possible service to their clients.
I’ve also been pursuing my passion for data, both at work and in my spare time.
I can code in several languages and use a wide range of data management tools, including PowerBI, Microsoft Excel and Spreadsheets.
During my previous role as a Real time Analyst, I had to multitask to balance the needs of the company (both inbound and outbound queue AHT)
I’m thrilled at the opportunity to use these experiences to fuel data-driven decisions, and I’m keen to continue developing my skill set on the job. I am available for a Zoom call or G-meeting or Skype to discuss how I can help your operations,
Thank you for your consideration,
Ron ----------- -----------, Data Entry Specialist
Verified
