If you need someone who can manage patient or client communication, keep records organized, and make sure nothing gets missed — I can help.
I support healthcare and legal teams by handling administrative tasks, managing communication, and keeping daily operations running smoothly without constant follow-up.
I have a strong background in customer support, where I handled 100+ requests per day across phone, email, and chat. This helped me build the ability to manage multiple priorities, communicate clearly, and stay organized in fast-paced environments.
I also supported a COVID-19 associate hotline for a U.S.-based account, where I handled inbound calls related to health concerns, documented cases, and assisted with emergency leave coordination. This required accuracy, confidentiality, and proper handling of sensitive information.
In addition, I worked as an Administrative Assistant in an Australian immigration law firm where I:
Prepared legal documents using templates
Managed case files and client records
Tracked requirements and deadlines
Coordinated with clients and internal teams
I have also completed training as a Medical Virtual Assistant, where I gained knowledge in patient coordination, scheduling, documentation, and working in structured healthcare environments.
WHAT I CAN HELP YOU WITH
Medical Support
Patient communication (calls, email, follow-ups)
Appointment scheduling and coordination
Medical records organization
Intake and documentation support
Legal Administrative Support
Document preparation using templates
Case file management
Tracking deadlines and requirements
Client communication and follow-ups
General Administrative Support
Inbox and email management
Task coordination and follow-ups
Data entry and record tracking
Basic scheduling and coordination
TOOLS I’VE USED
Google Workspace | Microsoft Word | Excel | Asana | Slack
Shopify | Gorgias | Reamaze | Zendesk | Richpanel
Migration Manager | PandaDoc | Front
HOW I WORK
I take ownership of tasks from start to finish
I follow through without needing reminders
I keep communication clear and professional
I adapt quickly to new systems and workflows
WHAT YOU CAN EXPECT
Organized records and smooth workflows
Clear communication with patients or clients
Tasks completed on time
Reliable day-to-day support
If you need someone who can handle communication, stay organized, and support your operations in a medical or legal environment, I’d be happy to help.
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