Executed data entry of customer information into Insurance Agency Management Systems.
Prepared miscellaneous reports for management using MS Excel
Answered phone calls with inquiries regarding policy and document it correctly into the data base.
Documented each call into the Multiple Insurance Management Systems.
Assisted customers' with concerns regarding their policies in an agency setting.
Accurately encoded payments received from the customers into the database.
Handled customers' concern with billing issues, processed changes, and cancellations of policy.
Provided auto, home, motorcycle, boat, umbrella quotes for new business and existing customers.
Processed new business applications online and manually.
