Results-driven Medical Virtual Assistant and Customer Service Professional with 8+ years of
experience supporting U.S. healthcare clinics, insurance providers, and service-based businesses.
Specialized in neurology workflows, insurance verification, patient coordination, and revenue cycle
processes while maintaining strict HIPAA compliance.
CORE SERVICES FOR CLINICS & AGENCIES
• Full-cycle Medical VA support (Scheduling, Intake, Follow-ups)
• Insurance verification & prior authorization processing
• Revenue cycle & billing assistance
• High-volume call handling & patient/customer support
• EMR/EHR documentation & HIPAA-compliant record updates
• DME & CPAP order processing
• CRM & workflow management for agencies
HOW I USE MY TOOLS TO SUPPORT YOUR BUSINESS
• Practice Fusion, Athena, DrChrono – Accurate scheduling, patient documentation, compliance
management.
• Brightree & Snap – DME order processing and supply tracking.
• Insurance Platforms (Aetna, AmeriBen) – Eligibility checks, claim tracking, benefits
coordination.
• Google Workspace – Calendar management, reporting, documentation, workflow organization.
• Salesforce, Apollo, ClickUp – CRM tracking, pipeline management, operational visibility.
• Zoom, Teams, Slack – Seamless remote collaboration.
RELEVANT EXPERIENCE
• Medical Virtual Assistant – Neurology Clinic (USA)
• Team Lead – Healthcare BPO Operations
• CSR – Aetna Medicare Advantage
• Insurance Support Specialist – AmeriBen
• DME Specialist – CPAP Supplies Processing
• Technical Support Representative – U.S. Telecom Accounts
WHY CLINICS & AGENCIES TRUST ME
• Reliable, proactive, and organized
• Clear and professional English communication
• Deep understanding of U.S. healthcare workflows
• Patient-focused and detail-driven
• Quick learner with strong multitasking skills
• Leadership experience improving team efficiency
I help clinics reduce administrative burden, improve patient experience, and keep operations
running smoothly. I help agencies deliver reliable healthcare and customer support with consistency
and professionalism.
Verified
