I am a dedicated and experienced Medical Virtual Assistant with one year of hands-on expertise in processing prior authorizations for medications, managing appeals, and handling insurance follow-ups. My experience includes working with EMR systems, including AthenaOne, as well as performing outbound calls to pharmacies and insurance providers. I have also managed inbound calls from patients, ensuring clear communication and timely resolution of issues.
As a HIPAA-certified professional, I prioritize patient confidentiality and compliance with all healthcare regulations. I am highly skilled in navigating insurance protocols, ensuring patients receive the medications they need, and maintaining professionalism. With my background in medical administration, I am confident in my ability to support your team and streamline your processes.
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