Hi! I'm a dedicated Customer Support & Technical Support Professional with 9+ years of experience helping businesses provide exceptional customer service, streamline operations, and resolve technical issues efficiently. I have extensive experience in technical support, administrative assistance, customer service, and remote operations. I'm passionate about delivering outstanding customer experiences, solving problems quickly, and ensuring every task is completed accurately and professionally. I'm highly organized, detail-oriented, dependable, and comfortable working independently or as part of a remote team.
Core Competencies:
~POS Support / Technical Support
~Guest Support (Email, Chat & Phone)
~Property Management Systems (PMS) & Remote Tools
~SOP Creation & Process Documentation
~Incident Resolution & Ticket Management (ServiceNow & Salesforce)
~Network Monitoring & Troubleshooting
~Cross-functional Team Collaboration
~Administrative & Virtual Assistance
SOFTWARE EXPERIENCE:
~Service Now
~Kaseya for remote access
~Active Directory
~Power BI
~Remote Desktop Connection
~RingCentral
~Citrix Bifrost for remote access
~Citrix for VPN
~Microsoft Office
~Ticketing System - FS3 - Salesforce
~SIP Phone
~Unified Agent Desktop
~Broadband, Core Data, Direct Internet, ELINE, MPLS, IPVPN, DLL, ISDN, OTM, DWDM.
CRM:
~Click Up
~Slack
~Trello
~Asana
~Hubspot
SERVICES:
-Technical Operation Support Engineer
-POS support
-Administrative Task
-Receptionist
-Dental Services
-Data entry
-Customer Support
If you're looking for someone reliable, quick to learn, and genuinely cares about your customers and your business, I'd love to be part of your team. Let's connect and discuss how I can help your business grow!
Verified
