I help service-based businesses deliver smooth, stress-free customer experiences by managing customer support and operational coordination with accuracy and care.
With 14 years of experience in customer support across telecom, education, travel, and event rental industries, I bring more than just response handling. I help businesses prevent issues, resolve escalations, and keep operations running smoothly.
My background includes supporting high-volume customer inquiries via email, chat, and phone (as needed), coordinating with internal teams and external vendors, confirming order and service details, and ensuring nothing falls through the cracks before delivery or execution.
What I do best:
Customer support via email, chat, SMS, and phone coordination
Handling escalations and complex customer concerns
Vendor and internal team coordination
Scheduling, order confirmation, and detail verification
Inventory and booking coordination
CRM updates and administrative support
Post-service follow-ups and review collection (Google, Yelp, Trustpilot)
I currently support an event rental business where I coordinate overbooked items, sub-rentals, vendor communication, customer confirmations, and post-event feedback, ensuring accuracy from booking to delivery.
My strength is owning the customer journey, keeping communication organized, and making sure both customers and teams are aligned.
If you’re looking for a reliable support professional who understands operations, I’d be happy to connect.
