With over 11 years of professional experience, including nearly 5 years as a multi-awarded BPO specialist, I am an elite Business Account and TVoice Expert driven by operational excellence and strategic growth. I leverage a unique blend of technical expertise from my Computer Science background and dual Lean Six Sigma certifications (Yellow and White Belt) to deliver high-impact results, such as achieving a #3 Global Ranking in T-Mobile TVoice and being recognized as a Consistent Top Agent and Quality MVP. My career is defined by versatility, spanning from presenting weekly Business Reviews to international clients and managing B2B payroll for ADP to driving high-value sales, upselling, and upgrades for major brands like Sprint and T-Mobile. I am highly proficient in Salesforce, PowerBI, and Microsoft 365, and I possess the creative ability to produce professional video and photo advertisements that boost brand engagement. Whether handling complex technical troubleshooting or conducting meticulous back-office auditing for Uber Eats, I am a proactive, fast-learning professional committed to turning every customer interaction and operational pain point into a measurable business opportunity.
Verified