Customer Service Management & Support, Leadership, Coaching & Team Development, Customer Relationship Management (CRM), Technical Support & Troubleshooting, Problem-Solving & Critical Thinking, Process Improvement & Workflow Optimization, Communication & Conflict Resolution, Training & Quality Assurance, Remote Work & Team Coordination, Software Proficiency: FreshDesk, FreshSales, Slack, Anima, Google Workspace

Dedicated and detail-oriented Customer Service Specialist with over 10 years of experience in customer
service management, technical support, and team leadership. Skilled in mentoring, process optimization,
and problem-solving to enhance customer experience and team eAiciency. Adept at handling escalations,
training new hires, and ensuring smooth workflow operations. A dependable self-starter with excellent
communication and interpersonal skills.