Airbnb & STR VA | Guest Experience & Operations Expert | Claims & Resolutions Specialist | 4+ Years Experience

Managing an Airbnb or short-term rental can quickly become overwhelming — constant guest messages, bookings, issues, and daily operations.

That’s where I come in.

Hi, I’m Nathalia — an experienced Short-Term Rental (STR) Virtual Assistant helping property owners and managers run smoother operations, deliver 5-star guest experiences, and scale without the stress.

With years of experience supporting STR businesses and handling high-volume operations, I specialize in taking care of the day-to-day so you can focus on growing your business.

Here’s how I help you succeed:

• Guest Messaging & Inbox Management: Fast, professional responses that improve guest satisfaction and increase bookings

• Calendar, Booking & Listing Management: Prevent double bookings, optimize availability, and maximize occupancy

• Claims & Resolution Handling: Handle disputes and issues efficiently while protecting your revenue and reputation

• Cleaning & Maintenance Coordination: Ensure smooth turnovers and always guest-ready properties

• Platform & Listing Support: Experienced with Airbnb, VRBO, and ----------- to keep listings optimized and accurate

In addition to STR operations, I also bring administrative assistant experience, having supported previous clients with:

• Data entry and basic reporting using Excel
• Calendar management, scheduling, and email management
• Travel bookings and accommodation coordination
• Basic financial tasks and record tracking
• Reaching out to leads and clients for follow-ups and support

Why clients choose me:
• I’m proactive — I solve problems before they escalate
• I communicate clearly and respond quickly
• I treat your business like my own
• I bring real STR experience, not just general VA skills

If you’re looking for someone who can handle your operations, support your guests, and protect your reputation — I’d love to be part of your team.

Tools & Platforms: Hostaway, Guesty, Breezeway, OTA's (Airbnb, VRBO, -----------, Marriot), Google Workspace, -----------, Asana, AI Tools (ChatGPT, Gemini), Truvi, Stripe, Canva, CapCut