Are you looking for a seasoned short-term rental professional who can hit the ground running and deliver exceptional results from day one? Look no further!
With over 3 years of hands-on experience in short-term rental property management and more than 6 years of proven customer support excellence, I bring a unique and powerful combination of hospitality expertise and operational know-how that sets me apart from the rest.
*My Journey*
My passion for hospitality began at Airbnb, where I served as a Customer Support Agent and quickly fell in love with the industry. This sparked my transition into full-time short-term rental management, where I joined one of the leading property management companies in the UK and supported a portfolio of 1,000+ properties listed across multiple OTAs, including Airbnb, Vrbo, and -----------.
Prior to that, I honed my customer service skills at industry giants AT&T and Verizon Media, giving me a rock-solid foundation in handling complex concerns with professionalism, efficiency, and a smile.
What I Specialize In
Short-Term Rental Operations — End-to-end management of day-to-day STR operations
Guest Communication — Prompt, professional, and warm communication that drives 5-star reviews
Issue Resolution — Proactive problem-solving to prevent negative reviews and refund requests
Multi-Platform Management — Airbnb, Vrbo, -----------, Expedia, and more
Team Coordination — Seamless collaboration with cleaners, maintenance teams, and property managers
*Previous Responsibilities*
Assisted guests during check-in and check-out
Responded promptly to booking inquiries and guest concerns
Provided troubleshooting support for amenity issues
Sent payment requests via the Airbnb Resolution Center and Stripe
Filed Airbnb claims and handled emergency guest calls
Modified reservations and processed penalty-free cancellations
Facilitated smooth guest relocations
Conducted thorough guest vetting and screening
*Tools & Platforms*
Property Management:
Hostaway · Breezeway · Guesty · SuiteOps · Conduit
Project Management:
----------- · Asana
Customer Support & CRM:
Salesforce · Freshdesk · Freshcaller
Communication:
OpenPhone · Slack · WhatsApp · Google Chat
Smart Locks:
August · Stratis · Schlage
Payments:
Stripe · Chase · Wise
AI & Automation:
HelloHost · ProHost · ChatGPT · Claude AI
Guest Screening:
Truvi (formerly Superhog) · Autohost
*What I Bring to the Table*
Strong background in guest communication and support
Proven ability to handle high-volume operations (1,000+ properties)
Proactive issue resolution to prevent negative reviews and refunds
Detail-oriented, highly organized, and dependable
Experienced in collaborating with teams, cleaners, and property managers
Tech-savvy with a wide range of industry tools and platforms
*My Goal*
My goal is simple — to help you deliver consistent 5-star guest experiences, minimize operational issues, and keep your short-term rental business running smoothly and efficiently every single day.
Whether you manage 1 property or 1,000, I am here to make your life easier and your guests happier!
Let's team up for success!
Feel free to reach out anytime — I am genuinely excited about the opportunity to bring my experience, passion, and dedication to your team. Let's make something great together!
Verified
