Customer support and operations professional with experience across e-commerce, hospitality, and business development. I’ve worked as a Team Leader for Temu, where I managed high-volume customer support operations, coached agents, and ensured consistent service quality. I also served as a Subject Matter Expert (SME) for Hilton Hotels, supporting escalated cases, guiding frontline agents, and maintaining service standards.
In addition, I have experience in business development with -----------, focusing on client outreach and relationship management.
I’ve handled tools such as Zendesk, Gorgias, Salesforce, Teamwork, and Shopify, with strong experience in tickets, macros, workflows, and customer resolution at scale. I work well independently, stay detail-focused, and approach work with a mindset centered on efficiency, customer experience, and process improvement.
