Results-driven professional with over 9 years of experience in customer service, sales, travel operations, and workforce management. Skilled in customer relationship management, scheduling, forecasting, performance monitoring, and process improvement.
My background includes working with global companies such as Teleperformance, TeleTech, Sykes, and Virtual Staffing Solutions, where I developed strong communication, problem-solving, and organizational skills. I have extensive experience handling customer interactions via phone, email, and chat, managing escalations, supporting sales initiatives, and delivering exceptional customer experiences.
I am proficient in Amadeus, Sabre, Farelogix, Microsoft Office applications, and workforce management tools. Known for being dependable, detail-oriented, and self-motivated, I thrive in fast-paced remote environments and am committed to helping businesses improve efficiency, customer satisfaction, and overall performance.
Core Skills:
• Customer Service & Support
• Appointment Setting & Lead Generation
• Sales & Client Relations
• Workforce Management
• Scheduling & Forecasting
• Travel Reservations & GDS Systems
• Data Analysis & Reporting
• Email, Phone & Chat Support
• Microsoft Excel & Office Suite
• Process Improvement
Verified
