Results-driven Virtual Assistant with 8+ years of experience in administrative support, data entry, technical support, and social media management across onsite and remote environments. Skilled in managing high-volume data with 99% accuracy, handling calendar and email management, and maintaining organized workflows to support daily operations.
Experienced in troubleshooting hardware and software issues, providing remote technical support, and ensuring smooth system performance with high first-time resolution rates. Proficient in content creation and social media management, including short-form video editing, caption optimization, hashtag strategy, and consistent posting to improve engagement and brand visibility.
Core Roles:
- Technical Support Specialist / IT Helpdesk / System Support
- Data Entry Specialist / Admin Support
- Social Media Management (Entry to Intermediate)
Key Skills:
- Data entry, data validation, and data cleaning (1,000+ records, 99% accuracy)
- Web research, lead generation, and data verification
- Administrative support (calendar, email, reporting, documentation)
- Product listing and optimization (500+ listings improved)
- Customer support and order processing (30–50+ daily transactions)
- Inventory management (1,000–5,000+ items)
- Social media content creation, scheduling, and optimization
Technical Experience:
- Diagnosing and repairing laptops, desktops, and printers (500+ units)
- Hardware and software troubleshooting
- OS installation, system configuration, and driver setup
- Diskless server deployment (100+ servers)
- Windows 10/11 and Windows Server configuration
- Remote and onsite technical support (90–95% first-time resolution)
Social Media Management Experience:
- Managed social media accounts (content posting, captions, hashtags, formatting)
- Created Canva-based graphics and short-form content
- Improved content consistency and audience engagement through structured posting
Tools & Platforms:
- Productivity & Admin: Google Workspace (Docs, Sheets, Slides, Drive, Calendar), Microsoft Word, Microsoft Excel, Microsoft PowerPoint, OneDrive, Dropbox
- Communication & Scheduling: Slack, Zoom, Loom, Calendly
- CRM & Customer Support: HubSpot, Zendesk, Gorgias
- Project Management & Collaboration: Trello, Microsoft Teams
- Design & Content Creation: Canva, CapCut
- Social Media Management: Facebook, Instagram, TikTok, LinkedIn, Sprout Social
- Technical & Remote Support: TeamViewer, AnyDesk, UltraViewer, Supremo
- Operating Systems & System Tools: Windows 10, Windows 11
Strengths:
- High accuracy and strong attention to detail
- Fast and efficient in high-volume tasks
- Strong troubleshooting and problem-solving ability
- Creative and adaptable in content execution
Work Style:
- Process-oriented and detail-focused
- Efficient in repetitive and data-heavy tasks
- Strong ability to optimize workflows and reduce errors
- Consistent in content execution and task delivery
- Comfortable in both remote and onsite environments
Key Achievements:
- Maintained 99% data accuracy across 1,000+ entries
- Reduced data inconsistencies by 30%
- Improved inventory accuracy by 25%
- Achieved 90–95% customer satisfaction rating
- Reduced technical downtime and improved turnaround time by 20–40%
- Supported social media growth through consistent posting and content creation
Availability:
Immediately available | Open to full-time remote work
