I’m a dedicated and experienced virtual professional with a strong background in customer service, healthcare support, operations management, and client success. With over four years of experience across telecom, healthcare, and virtual support industries, I have worked with major organizations such as T-Mobile and Blue Cross Blue Shield, as well as providing remote support as a Solutions Success Manager and Lien Assistant.
Throughout my career, I have successfully managed day-to-day operations, delivered exceptional customer support through phone, email, and chat, and led teams to consistently achieve and exceed performance goals. As an Operations Supervisor, I developed strong leadership, coaching, and performance management skills while overseeing large teams and ensuring operational excellence.
In my role as a Solutions Success Manager, I worked closely with clients to ensure a positive customer experience, manage accounts, resolve concerns, and drive long-term client satisfaction using platforms such as HubSpot and Intercom. As a Lien Assistant, I gained valuable experience handling legal and medical documentation, reviewing records, maintaining accurate case information, coordinating with stakeholders, and ensuring compliance with established processes and timelines.
I am proficient in a wide range of tools and platforms, including HubSpot, Intercom, Google Workspace, Microsoft Office Suite, Facets, EMR systems, Zoom, Slack, and Microsoft Teams. I am highly organized, detail-oriented, dependable, and proactive, with the ability to work independently while maintaining accuracy and efficiency in every task.
I am passionate about delivering outstanding service, building strong client relationships, and contributing to business growth. Whether you need support with customer service, client success, healthcare administration, lien processing, team management, or virtual administrative tasks, I am ready to bring value, professionalism, and results to your organization.I’m a dedicated and experienced virtual professional with a strong background in customer service, healthcare support, and team supervision. With over three years of experience handling both telecom and healthcare accounts, I’ve worked closely with major clients like T-Mobile and Blue Cross Blue Shield. I specialize in managing day-to-day operations, providing excellent customer support through email, chat, and phone, and leading teams to consistently meet and exceed performance goals.
I'm confident using tools like HubSpot, Intercom, Google Workspace, Microsoft Office, and healthcare systems like Facets and EMR platforms. I’m highly organized, dependable, and proactive—able to work independently while ensuring tasks are completed accurately and on time. I'm passionate about delivering quality service and building strong working relationships with clients. Whether you need help managing your inbox, supporting customers, or improving team productivity, I’m ready to bring value to your business.
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