Medical Virtual Assistant with over 2 years of experience supporting U.S. healthcare providers through patient scheduling, insurance verification, prior authorizations, EMR management, surgery coordination, medical records, and administrative support. I have worked with Women's Health, Gynecologic Oncology, Breast Care, Urogynecology, and Pain Management practices, using eClinicalWorks (eCW) and Epic Systems to maintain accurate patient records and streamline daily operations.
Prior to becoming a Medical Virtual Assistant, I worked as a Healthcare Customer Service Representative for Wellcare Medicare Part D, where I assisted members with insurance eligibility, pharmacy benefits, prior authorizations, claims, and prescription-related concerns. I was later promoted to the Member Escalation Team, handling complex cases and ensuring members received timely, accurate resolutions while delivering excellent customer service.
I also have experience as an HR Associate, managing end-to-end recruitment, coordinating interviews, maintaining applicant databases, and supporting hiring managers throughout the recruitment process. This strengthened my organizational skills, attention to detail, and ability to manage multiple priorities in fast-paced environments.
I'm known for being organized, dependable, proactive, and a fast learner. I take ownership of my work, communicate professionally with patients and tea-----------mbers, and enjoy finding efficient ways to improve workflows. Whether working independently or as part of a team, I strive to deliver accurate, high-quality support that helps businesses and healthcare providers operate more efficiently.
I'm currently seeking a long-term opportunity where I can continue growing professionally while making a meaningful contribution to your team.
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