Hi! I'm Jay—your reliable VA, dispatcher, and customer support specialist with 5+ years of experience, now open to Australian clients (AEST-aligned).
Currently working as a VA/dispatcher for a US-based locksmith company in California, where I manage inbound calls, dispatch technicians, track live jobs, and keep operations smooth using CRM tools and Google Sheets—handling high-volume, fast-paced workflows daily.
Before that, I spent 5 years in WiFi technical support, mastering troubleshooting, escalation handling, and customer satisfaction in a high-volume call centre environment.
What I bring to your business:
Inbound & outbound call handling
Calendar, appointment & job scheduling
Dispatch & field service coordination<8efe80624d780eba0c6493ec45140364>Email management & follow-ups
CRM data entry, documentation & reporting
Customer service & escalation management
Admin support, Google Sheets & office tools
My setup: 500 Mbps fiber | Full home office | Available AEST business hours | IQ: 146 | English: C2 Advanced/Mastery
Whether you run a trade business, a service company, or a growing startup—I'm ready to help keep things moving. Let's talk!
Verified
