Hello there, I'm Katrina Mae from the Philippines. I'm an Operations Virtual Assistant with 10+ years of experience supporting businesses with day-today operations with customer service (phone, email, and live chat support), administrative tasks, ticketing operations, sales support, real estate assistance, order processing and fulfillment, appointment scheduling, calendar and meeting coordination, customer account management, data management, and order tracking. I also have experience handling high-volume workflows and supporting ticketing and sales operations.
My Availability
I am available for full-time, part-time, or 10–15 hours per week roles. I am also flexible working in US, Australia, UK, EU, and Canada time zones depending on business needs.
Tasks I can help you with:
General administrative support
Order processing
Order fulfillment
Order tracking
Order management
Ticketing operations support
Sales operations support
Customer account management
Data entry & data management
Appointment scheduling
Calendar & meeting coordination
Real estate administrative assistance
Social media management
Content creation & posting
Coordinate bookings & dispatch schedules
Inbox & email management
Invoicing & billing support
Payment processing
Handle chargebacks and refundds
Maintain organized travel records and booking details
Handle incoming reservation requests
CRM & database management
Communicate with airlines, hotels, and travel providers
Develop and implement SOPs, systems, and workflows
Customer service support (phone, email & live chat)
Tools I'm proficient at:
ClickUp, Monday, Asana, Notion, Trello, ChatGPT, Canva, CapCut, Calendly, Google Gemini, GDS/Sabre, StubHub Portal, TicketNetwork, TMR Support, CIMS, Quo, Skybox, Sync, 1ticket, Ticketmaster, LiveNation, StubHub, Vividseats, TickPick, SeatGeek, AXS, Etix, Ticketon, TicketEvolution, Ticketnetwork, Eventbrite, Ticketweb, Zoom, Slack, Microsoft Teams, -----------, Slack, Viber, Whatsapp, Microsoft Outlook, Bright Data, Combine PDF, Textchest, Automatiq, LastPass, 1password, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook, OneDrive), VPN, Time Doctor
Invite me for an interview.
Proven years of experience handling customer success role
With working knowledge of the ticket resale industry
Reliable, highly organized and proactive
Able to remain calm under pressure in a fast-paced environment
With strong attention to detail and ability to multitask on multiplke priorities
Tech-savvy with ticketing systems, task management & productivity tools
With excellent communication skills (written and verbal)
Able to work independently with minimal supervision
With reliable high-speed internet, power supply, working computer & noise canceling headset
Comfortable working during US business hours, including AU/NZ, EU and Canada
Customer Support Management, Workflow, Ecommerce, Creative Problem Solving, English Speaking, Customer Service, Chat Support, Executive Assistance, Office and Administration, Organization, Social Media Content Creation, Critical Thinking, Travel Management
Verified
