If you're looking for someone who treats your customers like gold, keeps your support operations running smoothly, and brings a personal touch to every interaction — you just found her.
Since 2018, I’ve built a strong career in Customer Experience, Support Operations, and Team Leadership, helping brands deliver exceptional service while maintaining efficient workflows.
Customer Service & Support Specialist
I’m calm under pressure, empathetic, and solution-oriented across email, chat, and voice support. My focus is turning every interaction into a positive experience that builds trust, loyalty, and long-term customer relationships.
Team Lead
As a Team Lead, I guide and support agents to perform at their best. I help manage daily workflows, resolve escalations, and ensure the team consistently meets service standards while maintaining a positive and productive environment.
Subject Matter Expert (SME)
As a Subject Matter Expert, I serve as a go-to resource for agents when complex issues arise. I help clarify processes, provide guidance on difficult cases, and ensure the team follows best practices to maintain high-quality customer support.
Quality Assurance Specialist
I don’t just follow scripts — I help improve them. I audit tickets, evaluate support quality, provide actionable feedback, and coach agents to continuously raise the standard of customer experience.
Social Media & Reputation Management
I help brands stay connected with their audience by managing social media interactions and online reputation. I also manage and respond to customer feedback on platforms like BBB and Trustpilot, turning negative experiences into opportunities to rebuild trust and strengthen brand credibility.
Medical Assistant Scheduler
I manage patient appointments and provider calendars with precision, efficiency, and strict attention to confidentiality.
Tools & Platforms
I’m experienced with a wide range of industry tools, allowing me to quickly integrate into your workflow:
Zendesk • Gorgias • Richpanel • Shopify • ShipBob • Upscribe • Loop • Loris • Maestro • Fulfill Manager • CheckoutChamp • Okendo • Klaviyo
