I am an Operations Specialist and former Senior Case Manager with a track record of optimizing KPIs for global teams at TDCX. I blend insider platform knowledge with data-driven insights to manage guests, resolve complex disputes, and strategically improve your listing’s occupancy and performance.
Strategic Value I Bring:
KPI Optimization: I apply the same rigor used for TDCX global accounts to your properties—focusing on Response Time, Review Scores, and Booking Conversion.
Internal Airbnb Expertise: Having worked in Airbnb Support, I know the loopholes and policies regarding the Resolution Center and AirCover to protect your revenue.
Global Standard Communication: Experience working with stakeholders in Malaysia and Japan ensures I can handle guests from any culture with extreme professionalism.
Proactive Problem Solving: I identify trends (e.g., recurring guest complaints about a specific property) and provide data-backed solutions before they affect your ranking.
Core Management Services:
End-to-End Guest Management: From pre-booking inquiries to post-stay review collection.
Dispute & Claims Specialist: Expert handling of guest issues to prevent financial loss.
Operational Reporting: Providing you with weekly/monthly insights on your portfolio’s performance.
Technical Toolkit:
Platforms: Airbnb (Internal/External), VRBO, -----------.
Analytics: Advanced Excel, Google Sheets, KPI Dashboards.
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