I’m an operations support professional with experience helping remote teams organize workflows, maintain CRM systems, and build structured documentation that supports scalable internal processes.
My career began in customer support and training at Concentrix, where I progressed from Technical Advisor to Trainer II. In these roles, I facilitated onboarding programs, developed training materials, and coached employees to improve performance and productivity. This experience helped me develop strong skills in process documentation, knowledge transfer, and team coordination.
Most recently, I worked as an Operations Assistant for GoGorilla, a remote digital marketing team. In this role, I supported the development and organization of internal operational workflows for sales and lead generation initiatives. I helped structure CRM systems using Zoho CRM and Airtable, organized internal documentation, and developed onboarding materials to support the expansion of the Sales Development Representative (SDR) team.
I enjoy working in environments where processes are evolving and teams need structure, documentation, and operational support to scale effectively.
Core areas I support include:
• Operations support and workflow organization
• CRM management and database organization
• Process documentation and knowledge base development
• Training and onboarding documentation
• Sales operations and lead generation workflow support
• Cross-team coordination for remote teams
Tools I frequently work with include Zoho CRM, Airtable, ClickUp, Asana, Slack, Google Workspace, ZoomInfo, and Clay.
I’m currently open to remote opportunities in:
• Operations Assistant
• Operations Coordinator
• Sales Operations Assistant
• Operations Virtual Assistant
If you’re building systems, scaling internal processes, or organizing operational workflows, I’d be happy to connect.
