Experienced Customer Support Specialist with over six years of expertise in customer service, email support, content moderation, video creation, and ticket purchasing. Adept at handling customer inquiries, resolving disputes, and ensuring smooth order processing across multiple platforms.
Customer Service & Email Support: Skilled in managing customer interactions through Gorgias, -----------, Zoho Mail, and Shopify, handling refunds, tracking orders, and resolving payment disputes via Airwallex and PayPal.
E-commerce & Logistics Expertise: Proficient in Shopify order management, processing refunds, updating customer orders, and troubleshooting shipping concerns.
Content Moderation & Compliance: Ensured platform guideline adherence by reviewing and moderating user content to maintain high-quality standards.
Ticket Purchasing & Coordination: Nearly one year of experience as a Ticket Purchaser, specializing in football tickets in the UK and event tickets in the United States. Experienced in signing up, verifying, and managing multiple ticketing accounts while using Jancy Browser across platforms such as SeatGeek, AXS, Ticketmaster, Live Nation, and Paciolan (including Georgia Tech). Skilled in monitoring ticket drops, securing high-demand inventory, prioritizing pair-ticket purchases, managing multiple accounts, and organizing QR codes and order details for seamless resale operations.
Video Creation: Experienced in creating engaging and high-quality videos using Creatify AI tools to support marketing campaigns and brand awareness initiatives.
Funnel Translation for Dropshipping: Skilled in translating and optimizing dropshipping funnels using Funnelish, ensuring effective localization and improved customer engagement across different markets.
Strong attention to detail, excellent communication skills, and the ability to thrive in fast-paced environments. Dedicated to delivering top-notch customer service while optimizing workflow efficiency.
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