I’m a seasoned Customer Service Representative and Virtual Assistant with over 13 years of experience supporting clients from the US, Australia, and Europe. I started in customer service in 2011, mastering inbound/outbound calls, customer retention, and conflict resolution. I love talking to people and excel at solving problems creatively and efficiently.
Since moving to remote work in 2013, I’ve handled a wide range of roles including cold calling, lead generation, data entry, research, social media management, eCommerce support, copywriting, SEO, and video editing. My background in real estate, Medicare, and telecom industries taught me to work fast, stay organized, and always deliver excellent results.
I’m an excellent communicator with a confident, professional tone and a strong focus on accuracy, quality, and results. I’m highly experienced with tools such as Podio, Mojo Dialer, Sales Dialer, Asana, Zendesk, ActiveCampaign, Basecamp, GoHighLevel, ReadyMode, Trello, KVCore, LionDesk, and FollowUp Boss, among many others.
If you’re looking for a versatile, dependable, and results-driven VA or CSR, I’d love to help your business grow and succeed.
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