PROFESSIONAL SUMMARY# Strategic leader with 8+ years of experience blending Customer Success, Project Management, and Operations Management to drive efficiency and scalability in tech/SaaS environments. Proven expertise in optimizing workflows, reducing costs, and aligning customer outcomes with operational excellence. Adept at leveraging automation, data analytics, and cross-functional collaboration to deliver measurable business results.TECHNICAL PROFICIENCIES# CRMs (Salesforce, Zendesk, HubSpot); Analytics (Tableau, Excel, Power BI); CS (Gainsight, -----------, -----------, -----------); Project Management (Notion, Trello, ClickUp); Automation (Make, Zapier, Airtable); GenAI (ChatGPT, Claude, Perplexity, Gemini); Collaboration (Slack, -----------, Teams, Meet, Zoom); Microsoft Office; Google Workspace
Verified
